AI Capability Deployed Across 11 Departments
11
Automations in production
7 teams
Self-deployed within 30 days
Ongoing
Advisory retainer continues
The challenge
A B2B technology company wanted to move from 'AI curious' to 'AI operational' across the entire business — but had no playbook for doing it at scale. Previous attempts had resulted in siloed tools that a handful of people used. The challenge wasn't capability; it was building genuine organisational competence that compounded without requiring MSP for every deployment.
The approach
- 01
Conducted a capability audit across all 11 departments to map current workflows and highest-leverage AI opportunities.
- 02
Designed a staged rollout: one flagship deployment per department, timed to build organisational momentum rather than overwhelm.
- 03
Paired each deployment with a knowledge transfer session — the team understands what was built and why.
- 04
Established an internal AI council: one representative per department to coordinate ongoing deployment.
- 05
Ran monthly advisory sessions for six months to troubleshoot, expand, and maintain quality across all systems.
The outcome
11 automations shipped across 11 departments, all in production. Within 30 days of the final deployment, 7 teams had independently shipped a second automation without MSP involvement. 3 departments now run regular internal AI sessions. The engagement transitioned into an advisory retainer — the firm continued the partnership to maintain and compound what was built.